Ways to contact official JDownloader support

Private, individual support

• E-Mail: support@jdownloader.org
• Ticket system (also e-mail based): https://support.jdownloader.org/

Public & community based support

Our support forum allows you to post your questions publicly.

You can find it here: https://board.jdownloader.org/

Advantages:

• Our official staff, as well as other users, can help you
• Your questions and the answers you receive may help other users, as all replies are public

Some forum accounts need to be unlocked manually by us to prevent spam.

If you feel like your forum account is not unlocked within 7 days for some reason, feel free to additionally contact us via e-mail.

Community based IRC live chat

• Link: https://jdownloader.org/knowledge/chat
• You will rarely find official JDownloader staff there but other community members might be there to help you

Important notes:

• In many cases, we require logs to assist you.
  You can find instructions on how to create logs here.
  Providing logs in your initial request may help speed up the support process.

• We do not provide support on weekends or German public holidays.

• We do not offer 24/7 support. Typically, we are available from 09:00 to 17:00 CEST.