Multihoster toubleshooting guide
* we might refer to Multihosters as "Multi-Hoster" or "MOCH" which all has the same meaning.
In general, MOCHs are considered as unreliable by us which means they can fail at any time.
Also, some One-Click-Hosts are trying to block MOCHs which makes them even more unstable.
If you are having an issue with a MOCH it is most likely not caused by JDownloader.
I'am getting captchas although I own a multihoster account, what can I do?
Check out the "Captchas in premium mode" guide .
If JDownloader does not use your multihost or is "giving up" after a few attempts, go through the following multihost guide:
- Is the host you want to download from even supported by your multihost?
Are any individual host limits reached?
JDownloader will only attempt to download files of other filehost over our multihost if they are in the list of supported hosts of that multihoster.
Check if your host is on that list - you can view it by clicking on the icon of your multihoster which you will find in the bottom toolbar in JD.
Screenshot:
If it is missing here, please contact the support of your multihost and ask them to add it.
The supported host list in JD is automatically refreshed periodically
There is a more detailed list in JDownloader which you can find under: Account Manager -> Settings column (wrench symbol)
Alternatively you can find this overview under Settings -> Plugins -> Domain of your MOCH
Screenshot:
Screenshot of the multi host detail overview table:
Non working hosts will be highlighted in that table.
All data you see in that table is provided from the MOCH API so if any of it differs from what you see on the MOCH website, contact the support of your MOCH.
- JD bug vs. issue caused by your multihoster
Get the URL you've added to JDownloader then open the website if your multihoster, paste it there and see if you can manually download it.
Most likely you are going to see an error message which means that the issue is clearly on the MOCH-side and has nothing todo with JDownloader --> Contact the support of your MOCH and ask them for a bugfix.
If you are able to download the URL without any issues via browser over your MOCH but it keeps failing in JD, this would indicate a JDownloader issue (rare case).
Please only report MOCH related issues to our support when you've verified this before and are confident that the issue is caused by JD!
- VPN usage can be problematic
Some MOCH don't like their users using VPN services.
If you are using a VPN, disable it, try again without and check to see if this solves your problems.
In case this caused your issues but you want to continue using your VPN, you can contact the support of the multihost you want to use and ask them to whitelist the IP of your VPN - if you're lucky they will do this for you.
- For better multihoster experience: Use account usage rules
As mentioned in the beginning of this article, it is recommended to setup account usage rules for a better multihoster experience in JDownloader.
