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How to create and upload session logs

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Notice: Logs may contain personal data. Please see our privacy policy.


  • In case you want to manually take a look at your logs: Logs are kept within your 'installation path\logs\'.
    Different sessions are stored in different subdirectories.
    Logs are kept in raw text and you can open them in your preferred text-editor.
  • You can modify log files in said folder before uploading them and remove private data if you want to.

Debug Logs - How to enable debug mode

If requested by your supporter, please provide debug logs!
In this case you need to change a setting before creating and uploading your logs!

Account based issues and some other actions are not logged by default, you will need to enable 'Debug mode' as follows:

  1. Settings -> Advanced Settings -> Search  for Log: Debug Mode -> Enable this
  2. Restart JDownloader -> Follow the instructions below

How to upload Logs and send them to our support

  1. If a supported has asked you to post logs, re-read the post of your JD supporter:
    In case debug-logs are required you first need to enable those (see previous part of this article)!
    If your issue is account/login related, debug logs are always required!
    Restart JDownloader and make sure that you re-create the issue you are having so that it gets logged.
    If e.g. your problem is that you cannot add your account for a specified website, try to add your account 2-3 times so that your problem gets logged.
  2. Go to Help → Create a Log.
  3. Select the 'date & times' that your given problem occurred - do not just select everything!
  4. Click Continue and wait until you see your logID in the format jdlog://id123456 
  5. Send that logID to your supporter.
    Important: Our supporters can only view your logs if you send us your logID!
    Logs uploaded without sending us the log-ID will not be checked by any of our staff and will be automatically deleted.
    If you somehow lose your log-ID before sending it to us, just start over again and upload another log.

  How to upload Logs on Headless / myjdownloader

Basically the same as above but you will find the "Upload Log" button under Settings --> Create A Log


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