How to create and upload Session Logs
Posted by raztoki raztoki, Last modified by pspzockerscene psp on 11 March 2021 01:45 PM
  • In case you want to manually take a look at your logs: Logs are kept within your 'installation path\logs\' within sessions sub directories. Logs are kept in raw text and you can open them in your favourite texteditor.
  • Debug Logs: Account based issues are not logged by default, you will need to enable 'Debug mode' (settings > advanced settings > Log: Debug Mode), Restart JDownloader > Reproduce said issue > then follow the steps below.
    If requested by your supporter, please provide debug logs!

How to upload Logs

  1. Re-Read the post of your JD supporter - if debug-logs are required you first need to enable those (see the beginning of this article)!
    If your issue is account/login related, debug logs are always required!
    Restart JDownloader and make sure that you recreate the issue you are having so that it gets logged.
  2. Help → Create a Log.
  3. Select the 'date & times' that your given problem occurred - do not just select everything.
  4. Select Continue and provide the jdlog://id to your supporter (copy and paste).
    Important: If you forget to give us your log-ID, none of our supporters will be able to view your logs!
    If that happens, just start over again and upload another log.

  How to upload Logs on Headless / myjdownloader

Basically the same as above but you will find the "Upload Log" button under Settings --> Create A Log



Attachments 
 
 create_a_log-send_a_bugreport.png (47.04 KB)
 create_a_log-upload_jdlog.png (27.54 KB)
 help-create_a_log2.png (41.89 KB)
 myjdownloader_settings_Create_A_Log.png (125.55 KB)
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