How to create and upload Session Logs
Posted by raztoki raztoki, Last modified by pspzockerscene psp on 06 August 2020 05:34 PM
- In case you want to manually take a look at your logs: Logs are kept within your 'installation path\logs\' within sessions sub directories. Logs are kept in raw text and you can open them in your favourite texteditor.
- Debug Logs: Account based issues are not logged by default, you will need to enable 'Debug mode' (settings > advanced settings > Log: Debug Mode), Restart JDownloader > Reproduce said issue > then follow the steps below.
If requested by your supporter, please provide debug logs!
How to upload Logs
- Restart JDownloader and make sure that you recreate the issue you are having so that it gets logged.
Especially if you are having issues with the login process of a particular service in JD, you need to enable debug logs first (see beginning of this help article)!
- Help → Create a Log.
Select the 'date & times' that your given problem occurred - do not just select everything.
Select Continue and provide the
to your supporter (copy and paste).Important:
If you forget to give us your log-ID, none of our supporters will be able to view your logs!
If that happens, just start over again and upload another log.
How to upload Logs on Headless / myjdownloader
Basically the same as above but you will find the "Upload Log" button under Settings --> Create A Log