How to create and upload Session Logs
Posted by raztoki raztoki, Last modified by pspzockerscene psp on 06 August 2020 05:34 PM
  • In case you want to manually take a look at your logs: Logs are kept within your 'installation path\logs\' within sessions sub directories. Logs are kept in raw text and you can open them in your favourite texteditor.
  • Debug Logs: Account based issues are not logged by default, you will need to enable 'Debug mode' (settings > advanced settings > Log: Debug Mode), Restart JDownloader > Reproduce said issue > then follow the steps below.
    If requested by your supporter, please provide debug logs!

How to upload Logs

  1. Restart JDownloader and make sure that you recreate the issue you are having so that it gets logged.
    Especially if you are having issues with the login process of a particular service in JD, you need to enable debug logs first (see beginning of this help article)!
  2. Help → Create a Log.
  3. Select the 'date & times' that your given problem occurred - do not just select everything.
  4. Select Continue and provide the jdlog://id to your supporter (copy and paste).
    Important: If you forget to give us your log-ID, none of our supporters will be able to view your logs!
    If that happens, just start over again and upload another log.

  How to upload Logs on Headless / myjdownloader

Basically the same as above but you will find the "Upload Log" button under Settings --> Create A Log



Attachments 
 
 create_a_log-send_a_bugreport.png (47.04 KB)
 create_a_log-upload_jdlog.png (27.54 KB)
 help-create_a_log2.png (41.89 KB)
 myjdownloader_settings_Create_A_Log.png (125.55 KB)
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