How to create and upload Session Logs
Posted by raztoki raztoki, Last modified by pspzockerscene psp on 18 November 2022 10:52 AM
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Notice: The logs may contain personal data. Please see our privacy policy.
- In case you want to manually take a look at your logs: Logs are kept within your 'installation path\logs\' within sessions sub directories.
Logs are kept in raw text and you can open them in your favourite text-editor.
- You can modify log files in said folder before uploading them and remove private data if you want to.
- Debug Logs:
If requested by your supporter, please provide debug logs! Account based issues and some other actions are not logged by default, you will need to enable 'Debug mode' as follows: 1. Settings -> Advanced Settings -> Search for Log: Debug Mode and enable this)
 2. Restart JDownloader -> Follow the instructions below
How to upload Logs
- If a supported has asked you to post logs, re-read the post of your JD supporter: In case debug-logs are required you first need to enable those (see the beginning of this article)!
If your issue is account/login related, debug logs are always required! Restart JDownloader and make sure that you re-create the issue you are having so that it gets logged. If e.g. your problem is that you cannot add your account for a specified website, try to add your account 2-3 times so that your problem gets logged.
- Go to Help → Create a Log.

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Select the 'date & times' that your given problem occurred - do not just select everything! 
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Select Continue and provide your logID in the format jdlog://id123456 to your supporter (copy and paste). Important: If you forget to give us your log-ID, none of our supporters will be able to view your logs! If that happens, just start over again and upload another log. 
How to upload Logs on Headless / myjdownloader
Basically the same as above but you will find the "Upload Log" button under Settings --> Create A Log

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create_a_log-send_a_bugreport.png (47.04 KB)
create_a_log-upload_jdlog.png (27.54 KB)
help-create_a_log2.png (41.89 KB)
myjdownloader_settings_Create_A_Log.png (125.55 KB)
settings_advanced_settings_log_debug_mode_enable.png (64.14 KB)
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