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How to create and upload Session Logs
Posted by raztoki raztoki, Last modified by pspzockerscene psp on 06 August 2020 05:34 PM
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- In case you want to manually take a look at your logs: Logs are kept within your 'installation path\logs\' within sessions sub directories. Logs are kept in raw text and you can open them in your favourite texteditor.
- Debug Logs: Account based issues are not logged by default, you will need to enable 'Debug mode' (settings > advanced settings > Log: Debug Mode), Restart JDownloader > Reproduce said issue > then follow the steps below.
If requested by your supporter, please provide debug logs!
How to upload Logs
- Restart JDownloader and make sure that you recreate the issue you are having so that it gets logged.
Especially if you are having issues with the login process of a particular service in JD, you need to enable debug logs first (see beginning of this help article)!
- Help → Create a Log.
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Select the 'date & times' that your given problem occurred - do not just select everything. 
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Select Continue and provide the jdlog://id to your supporter (copy and paste). Important: If you forget to give us your log-ID, none of our supporters will be able to view your logs! If that happens, just start over again and upload another log. 
How to upload Logs on Headless / myjdownloader
Basically the same as above but you will find the "Upload Log" button under Settings --> Create A Log
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create_a_log-send_a_bugreport.png (47.04 KB)
create_a_log-upload_jdlog.png (27.54 KB)
help-create_a_log2.png (41.89 KB)
myjdownloader_settings_Create_A_Log.png (125.55 KB)
 (45 vote(s)) Helpful Not helpful
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